Why Updating Your Web Browser is Vital for a Seamless ER Experience

Why Updating Your Web Browser is Vital for a Seamless ER Experience

August 08, 2017

If you ask a handful of people what type of web browser they use, the answer will vary. Some people swear by Chrome, some prefer Firefox, some are tried-and-true Internet Explorer users, while Apple fans might be partial to Safari. No matter what type of browser you use, they all have one thing in common: they need to be updated regularly. The good news is that most browsers will automatically update to the newest version, saving you time and helping you avoid the support issues that can come up. This includes browsers like Chrome, Firefox, Safari, and Internet Explorer (versions 10 and above).

To check if you’re using the most recent version of your browser, visit: http://whatbrowser.org/

Benefits of an Updated Browser

We understand that change is difficult and often goes unexplained, so this blog was written to give our users and anyone else curious about why they should update their browser some more details about how to update a browser and why it benefits you in the long run.

Your Device, Your Way

Emergency Reporting is committed to supporting the latest versions of multiple browsers across many devices and operating systems. We strive to empower first responders to have the best experience available using their preferred device, operating system, and browser. That’s why we go to great lengths to ensure that our platform works optimally on the updated versions of the following operating systems and browsers:

Operating System













An Important Note for Internet Explorer Users

Last year, Microsoft announced the end of support for IE10, IE9, and IE8 on Windows 7, Windows 8.1, and Windows 10. This means that they are not doing routine maintenance and security for those browsers. Internet Explorer 11 is now the latest version of IE on these platforms, which will continue to receive security updates, compatibility fixes, and technical support.

This announcement as well as updates to our own products means that the Emergency Reporting System will not be supported on IE10 or previous versions starting on August 22, 2017.

Read the Microsoft IE Lifecycle FAQs for more information.

Why Older Browsers Are a Problem

We recognize that it is important for the ER system to operate well on multiple browsers, but supporting older versions of browsers and operating systems slows down the rate at which we can offer new functionality as ongoing maintenance of the ER platform.

When we support older browsers, we can’t provide users as many feature requests because we’d have to maintain continued support for the unsupported versions. In continuing to support older versions of browsers, we would not be upholding our commitment to “responsible stewardship,” because we could no longer spend time maintaining them well and delivering new features in a timely manner.

Security: A Top Priority at ER

At Emergency Reporting, our developers track updates of different components that the platform is built on. As new versions are released, they stay informed of the new features that are available as well as security fixes and enhancements that are incorporated into them. This also allows our developers to take advantage of new tools and language features during development, which we enjoy doing!

Staying current with the latest browser version and operating system updates helps ensure a layer of protection for the user.

While we recognize that upgrading your browser may be an inconvenience, it’s worth any hassle. Ensuring your browser is up-to-date increases its speed, helps keep you secure, and allows you to have the best Emergency Reporting experience.

Here are some resources to help you with updating your browser:

Click here to learn about updating Internet Explorer.

Click here to learn about updating Google Chrome.

Click here to learn about updating Mozilla Firefox.

Click here to learn about updating Safari.


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