Emergency Reporting Blog

ER Customers Give Customer Support Department High Ratings

October 23, 2017

Our dedicated Customer Support team always strives to help you faster and better, and their track record of late is proof of that. We believe the upgrades we’ve made to the department earlier this ...


Fundraiser Goal for Puerto Rico ER Customer Surpassed Within Days

October 09, 2017

ER trainer Tom Louis has been in regular communication with one of our customers in Puerto Rico, Captain Winfrid Melendez, since Hurricane Maria ravaged the island. He explained the situation in ...


ER in the Heartland - Kansas User Group Saves Time and Money

October 02, 2017

The City of Leawood Fire Department began using Emergency Reporting in January 2015. This was after fourteen years or so on another reporting platform which offered very poor customer service and ...


emergency reporting

Top 3 Tips for Documenting and Securing Patient Care Data and Complying with NEMSIS 3 Requirements

September 26, 2017

Since many states are now requiring EMS agencies to transition from NEMSIS 2 to NEMSIS 3 reporting standards, it’s a good time to review with your team how to properly record patient care and why ...


NEMSIS 3, ems

Why Updating Your Web Browser is Vital for a Seamless ER Experience

August 08, 2017

If you ask a handful of people what type of web browser they use, the answer will vary. Some people swear by Chrome, some prefer Firefox, some are tried-and-true Internet Explorer users, while ...


fire software, technology, Internet Explorer, internet improvements

Honoring Fire Chief John Sinclair – ER Customer and 2016-2017 IAFC President and Chairman of the Board

August 03, 2017

Pictured: Left photo, clockwise from left - SEPAC, Inc. President John Meier, Emergency Reporting President Dave Adams, Kittitas Valley Fire & Rescue Chief John Sinclair, Emergency Reporting Sales ...


Events, emergency reporting

Emergency Reporting Development - Exploring the Bleeding Edge with Progressive Web Apps

July 19, 2017

If you’re attending FRI in Charlotte, NC July 27 – 29 visit our booth, # 2104, to see how Emergency Reporting is developing more robust products, faster than ever before.


Mobile Apps, ER Development, Agile, Tradeshow

The Future of Fire Service Data-Based Decision Making is Here

June 29, 2017

Written by Roger Parker, Fire Marshal, Elk Creek Fire Protection District (CO)


Fire Service Solutions, data, emergency reporting, reporting

Please-please-please tell me you have screen sharing!

June 05, 2017

I won’t even ask if you’ve ever been so frustrated with your cable company, cell phone provider or credit card company you want to scream. Or swear. Or worse. I know you have.


Why Administrative Training is Important in Fire Departments and EMS Agencies

May 23, 2017

Administrative training. Just the sound of it is enough to make action-oriented public safety professionals cringe. It’s almost as bad as going on “light duty.” But is administrative training ...


emergency reporting, training, administrative

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