Emergency Reporting Blog

Tom Louis

Introducing the UpdatER Briefing: Recent Product Enhancements & New Reports, with Screen Shots

January 17, 2018

With each new product release or enhancement, we post a bulleted list of those changes made to the system on our News and Announcements page. This in-system list keeps you up-to-date on changes to ...

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Roger Parker

Digital Firefighter Preplan Tools: A Guide to Integrating Emergency Reporting Data into Google Maps

January 04, 2018

Fire Marshal Roger Parker of Elk Creek Fire District (CO) offers his tips below on integrating Emergency Reporting data into Google Maps to provide cost-effective, dynamic mobile preplans for ...

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emergency reporting, fire inspection, fire marshal, Fire Service Solutions, fire software, technology

Karla Swanson

Florida Fire Department Streamlines Incident Reporting by Switching to ER

December 13, 2017

Our newest case study features Panama City Fire Department, located in a coastal community in Northwest Florida. The department used FIREHOUSE Software for many years, but eventually found the RMS ...

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case study

Karla Swanson

Virtual Thursday 2017 – “A Year in Review: Features and Functionality Added in 2017”

December 08, 2017

If you missed our latest Virtual Thursday webinar, “A Year in Review: Features and Functionality Added in 2017,” no worries – we’ve recorded it for you to watch at your convenience. This hour-long ...

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Karla Swanson

Future Firefighters

November 06, 2017

Thanks to all the parents who sent us photos last week of their little ones dressing up as their heroes - firefighters!

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Chris Miller

ER Customers Give Customer Support Department High Ratings

October 23, 2017

Our dedicated Customer Support team always strives to help you faster and better, and their track record of late is proof of that. We believe the upgrades we’ve made to the department earlier this ...

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Karla Swanson

Fundraiser Goal for Puerto Rico ER Customer Surpassed Within Days

October 09, 2017

ER trainer Tom Louis has been in regular communication with one of our customers in Puerto Rico, Captain Winfrid Melendez, since Hurricane Maria ravaged the island. He explained the situation in ...

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Colin Fitzgerald

ER in the Heartland - Kansas User Group Saves Time and Money

October 02, 2017

The City of Leawood Fire Department began using Emergency Reporting in January 2015. This was after fourteen years or so on another reporting platform which offered very poor customer service and ...

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emergency reporting

Andrea Hayes

Top 3 Tips for Documenting and Securing Patient Care Data and Complying with NEMSIS 3 Requirements

September 26, 2017

Since many states are now requiring EMS agencies to transition from NEMSIS 2 to NEMSIS 3 reporting standards, it’s a good time to review with your team how to properly record patient care and why ...

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ems, NEMSIS 3

Karla Swanson

New Product Announcement: ER Ultra Secure Cloud

August 25, 2017

As you may have gathered from recent stories in the news, hacking and data breaches are an increasingly common problem. In fact, they’ve hit a record level in the first half of 2017(1). Your ...

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data, technology, data security

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