Meet an ER Team Member: Cory Watters, Customer Support Tech

Meet an ER Team Member: Cory Watters, Customer Support Tech

January 31, 2018

At Emergency Reporting, we take pride in recruiting top talent (many of whom have years of experience in the Fire and EMS service) who work hard to empower first responders with powerful station management tools. Our team members all contribute to our consistent innovation and growth, and are a major part of what makes Emergency Reporting so great. Today we're highlighting a recent addition to our team: Cory Watters, Customer Support Tech. Keep reading to get to know the newest team member at ER:

History: 

I have spent the last eight years of my life working in the field of emergency services in several different capacities. I have worked as a Firefighter/EMT in industrial, rural, and urban settings. Most recently, I worked for the New York City Fire Department as an EMT/911 Dispatcher.  I have enjoyed the challenges and opportunities for growth this work brings, but I am excited to now apply that knowledge and experience in a new way with Emergency Reporting.

Family:

I was born and raised in Bellingham, WA. I met my beautiful wife here as a freshman at Bellingham High School, however we didn’t start dating until several years later. We have been married for approximately 2.5 years. We have lived in Atlanta, GA and New York, NY. We are beyond happy to be back in the Pacific Northwest, and so excited to settle down here. We don’t have any children yet, but we do love our new dog Buddy who is a shepherd/husky mix.

Hobbies:

I enjoy being active and outdoors; hiking, running, wake boarding, snowboarding (when I can get to the mountain), etc. I really want to try mountaineering and hope to climb Mt. Baker this year. I also have fun playing cards or going to Rook and Rogue and trying a new board game with a group of friends.

Why Did You Chose ER?: 

I chose ER for many different reasons, but here is one that came right to mind.

While working in the emergency services, I saw, and experienced firsthand, how dated the technology used by even the largest department in the United States is. Many of the systems currently in use do not take full advantage of the technology available to us in the 21st century. Fire Departments and other emergency services are often slow to adopt change. Conversely, the technology changes and is often improved rapidly. This combination of circumstances has resulted in countless departments being several years behind their customers when it comes to utilization of current technology.

When I began thinking about a career change, I knew I wanted to work for a company that helps address this problem. It quickly became clear that ER helps resolve these issues in several areas. ER provides a user-friendly platform and takes full advantage of the technology available to us today. Once the end user is familiar with ER’s software, it is easy to navigate and use to its full potential. With this well-designed user interface, ER now has the ability to introduce new tools and current technology in a way that is conducive to the end user. InspectER is a perfect example of this concept. Through a well-established user interface and respected brand, ER was able to introduce a new tool that can dramatically improve a department’s efficiency and safety. This tool utilizes current technology, but introduces change in a way that is easily digestible. It is through companies like ER that we will see lasting change in the way fire departments and other emergency services operate, and that is something I want to be a part of.

Interesting Fun Fact:

I left high school when I was 15, and received my GED as quickly as possible when I was 16. I wanted to start working at a young age, and to legally work full time at the age of 16, I needed a GED. I would later attend some college, but I was often insecure about my GED. I wanted to prove to myself and others I could succeed academically. I have since been the valedictorian of both EMT and dispatcher training with the New York City Fire Department, and received the academic achievement award after recruit school in Georgia.

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Interested in joining the Emergency Reporting team? Check out our Careers page to view our current openings: https://explore.emergencyreporting.com/careers/ 

 

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